PRIVACY POLICY

Dr Ruz Hair Transplant (“Dr Ruz Hair Transplant”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we may collect, use, disclose, store, protect, and otherwise process personal information when you visit or use the Dr Ruz Hair Transplant website (“Website”), contact us, submit an enquiry, request an appointment, or interact with us through the Website.

This Privacy Policy should be read together with our Website Terms and Conditions and any other applicable notices or policies.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.

1. PURPOSE OF THIS PRIVACY POLICY

The purpose of this Privacy Policy is to explain, in clear and understandable language:

  • what personal information we may collect;
  • how we may collect your information;
  • why we collect and use your information;
  • how your information may be stored and protected;
  • when information may be disclosed to other parties;
  • how long information may be retained;
  • your rights regarding your personal information; and
  • how you can contact us regarding privacy matters.

We aim to collect and use personal information only when reasonably necessary for legitimate purposes connected with our activities and services.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect different types of information.

2.1 Contact Information

When you contact us or submit an enquiry, we may collect information such as:

  • name;
  • telephone or mobile number;
  • email address;
  • preferred method of communication;
  • appointment-related information; and
  • other information that you voluntarily provide.

2.2 Medical or Health Information

If you voluntarily provide information relating to your health, we may receive information such as:

  • information about hair loss;
  • scalp-related concerns;
  • previous hair treatments;
  • medical history;
  • medications;
  • allergies;
  • previous procedures;
  • photographs relevant to your enquiry or assessment; and
  • other health information that you choose to provide.

Medical and health information can be sensitive. We will handle such information with appropriate care and only use it for legitimate purposes connected with your enquiry, consultation, healthcare, or other purposes permitted by applicable law.

2.3 Website and Technical Information

When you browse our Website, certain technical information may be collected automatically, depending on the technologies used on the Website.

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • approximate time and date of visits;
  • referring website;
  • general website usage information; and
  • technical information required for website security and operation.

This information may help us understand how visitors use our Website and improve its performance, security, and user experience.

3. HOW WE COLLECT INFORMATION

We may collect personal information in several ways, including when you:

  • visit or browse our Website;
  • submit an online enquiry;
  • request an appointment;
  • contact us by telephone;
  • contact us by email;
  • communicate with us through approved communication channels;
  • voluntarily provide information during a consultation;
  • provide photographs or other information for the purpose of an enquiry or assessment; or
  • otherwise voluntarily provide information to us.

Where technically necessary, information may also be collected automatically through cookies or similar technologies.

4. WHY WE COLLECT YOUR INFORMATION

We may collect and use personal information for purposes including:

  1. responding to your enquiries;
  2. communicating with you about your enquiry;
  3. arranging or managing appointments;
  4. providing healthcare-related services where applicable;
  5. understanding your concerns and requirements;
  6. conducting appropriate medical or administrative assessments;
  7. maintaining appropriate patient or enquiry records;
  8. communicating information relating to our services;
  9. improving our Website and services;
  10. monitoring Website performance and security;
  11. preventing fraud, misuse, or unlawful activity;
  12. complying with applicable legal and regulatory obligations; and
  13. carrying out other purposes that are reasonably necessary and permitted by applicable law.

We will not intentionally collect personal information for purposes that are unrelated to the reason it was provided unless permitted by applicable law or otherwise appropriately communicated to you.

5. MEDICAL INFORMATION AND HEALTH-RELATED DATA

We recognise that medical and health information requires particular care.

The Website is primarily intended for knowledge sharing and general health education. Visitors are not required to disclose medical information simply to read or browse educational content.

If you choose to provide health information through an enquiry, appointment request, communication channel, or other interaction with us, such information may be used to understand your enquiry and, where applicable, facilitate appropriate medical care.

However, submitting information online does not by itself constitute a medical consultation, diagnosis, or treatment.

A doctor may need to conduct an appropriate consultation and physical examination before providing individual medical advice, diagnosis, or treatment recommendations.

6. PHOTOGRAPHS AND IMAGES

If you voluntarily submit photographs relating to your hair, scalp, or appearance, we may use those photographs for the specific purpose for which they were submitted, such as responding to an enquiry or assisting with an initial assessment.

However, photographs submitted electronically may not provide sufficient information for a doctor to make a definitive diagnosis or treatment decision.

Where photographs are intended for publication, educational use, marketing, testimonials, or other purposes beyond the original enquiry, appropriate permission or consent should be obtained where required by applicable law.

We will not assume that a photograph submitted for a private enquiry automatically gives us permission to publish or publicly display that photograph.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on their purpose, cookies may help us:

  • keep the Website functioning properly;
  • remember certain preferences;
  • understand Website traffic;
  • improve Website performance;
  • understand how visitors interact with our content; and
  • support security and technical functions.

Some cookies may be provided by third-party services used on the Website.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect the functionality or user experience of some parts of the Website.

Where applicable, additional information about cookies and tracking technologies may be provided through a separate Cookie Notice.

8. ANALYTICS AND WEBSITE IMPROVEMENT

We may use website analytics and similar technologies to understand how visitors interact with the Website.

This information may help us understand matters such as:

  • which pages are visited;
  • how visitors navigate the Website;
  • whether certain pages are difficult to use;
  • how Website performance can be improved; and
  • general patterns of Website usage.

Analytics information may be aggregated or otherwise processed in accordance with the terms and privacy practices of the relevant service providers.

9. COMMUNICATIONS AND MARKETING

If you provide your contact information, we may use it to respond to your enquiries or communicate with you regarding an appointment or service you have requested.

Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may also contact you regarding educational information, clinic updates, services, campaigns, or other communications.

You may request that we stop sending marketing or promotional communications to you.

However, opting out of marketing communications may not prevent us from sending essential communications relating to appointments, transactions, healthcare, safety, or other matters where communication remains necessary.

10. DISCLOSURE OF PERSONAL INFORMATION

We do not intend to sell your personal information.

However, personal information may be disclosed to appropriate parties where reasonably necessary for legitimate purposes or where required or permitted by applicable law.

Depending on the circumstances, such parties may include:

  • doctors and healthcare professionals involved in your care;
  • authorised clinic personnel;
  • service providers supporting Website operation;
  • information technology providers;
  • hosting providers;
  • communication or appointment-management providers;
  • professional advisers;
  • auditors or other authorised service providers;
  • government authorities or regulatory bodies where required; and
  • other parties where disclosure is required, authorised, or permitted by applicable law.

Where third-party service providers process information on our behalf, we aim to use appropriate arrangements and safeguards consistent with applicable requirements.

11. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, social media platforms, online services, or other external resources.

Once you leave our Website, the privacy practices of the third-party website will apply.

We do not control the privacy policies, security practices, content, or data-processing activities of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

12. DATA SECURITY

We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the circumstances, safeguards may include:

  • access controls;
  • appropriate administrative procedures;
  • technical security measures;
  • secure systems and storage arrangements;
  • restricted access to personal information; and
  • other reasonable security measures.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security of information transmitted through the Internet.

13. DO NOT SEND CONFIDENTIAL INFORMATION THROUGH PUBLIC CHANNELS

Visitors should avoid submitting unnecessary sensitive personal or medical information through publicly visible areas of the Website or through communication channels that are not intended for confidential medical information.

If you are unsure whether a particular communication channel is appropriate for medical information, please contact us first.

For your own protection, do not submit passwords, payment-card information, identification documents, or other highly sensitive information through an inappropriate or unsecured channel.

14. DATA RETENTION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • provide or coordinate services;
  • maintain appropriate records;
  • comply with legal or regulatory requirements;
  • resolve disputes;
  • enforce agreements; or
  • protect our legitimate interests.

The appropriate retention period may vary depending on the type and nature of the information.

When personal information is no longer reasonably required, it may be securely deleted, destroyed, anonymised, or otherwise disposed of in accordance with applicable requirements.

15. YOUR RIGHTS

Subject to applicable law and any applicable limitations or exceptions, you may have rights concerning your personal information.

These may include the right to:

  • request access to personal information held about you;
  • request correction of inaccurate or incomplete information;
  • ask questions about how your information is being processed;
  • withdraw consent where processing is based on consent, subject to applicable legal or contractual limitations;
  • request cessation of certain direct marketing communications; and
  • exercise other rights available under applicable Malaysian law.

Requests may be subject to reasonable verification requirements and any applicable legal limitations.

16. WITHDRAWAL OF CONSENT

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.

However, withdrawing consent does not necessarily affect processing that:

  • occurred before the withdrawal;
  • is required by law;
  • is necessary for the performance of a contract;
  • is necessary for healthcare or other purposes permitted under applicable law; or
  • may otherwise lawfully continue without consent.

Withdrawal of consent may also affect our ability to provide certain services or respond fully to particular requests.

17. INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE

If you provide personal information about another individual, you should ensure that you are authorised to provide that information and that you have complied with any applicable requirements concerning that person’s information.

For example, if you submit information or photographs relating to another person, you should have appropriate permission to do so where required.

18. CHILDREN AND MINORS

Our Website may contain general educational information that can be accessed by people of different ages.

However, where personal information concerning a child or minor is submitted, appropriate consideration should be given to parental or guardian involvement and any requirements under applicable law.

We do not knowingly seek unnecessary personal information from children through the Website.

If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

19. INTERNATIONAL DATA TRANSFERS

Depending on the technology, hosting arrangements, communication platforms, analytics services, or other service providers used by the Website or clinic, personal information may potentially be processed or stored outside Malaysia.

Where applicable, such processing will be managed in accordance with applicable legal requirements.

You may contact us if you require further information regarding relevant data-processing arrangements.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • changes in our services;
  • changes in Website functionality;
  • changes in technology;
  • changes in how we process personal information;
  • changes in legal or regulatory requirements; or
  • improvements to our privacy practices.

When we update this Privacy Policy, the revised version will be published on this Website together with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

21. MEDICAL INFORMATION DISCLAIMER

The privacy protections described in this policy do not change the fundamental purpose of this Website.

This Website is intended for knowledge sharing and general health education only.

Information available on the Website does not replace:

  • consultation with a doctor;
  • physical examination;
  • medical diagnosis;
  • individual medical assessment;
  • treatment;
  • prescription; or
  • appropriate medical follow-up.

If you have hair loss, a scalp condition, a disease, a medical condition, or any concerning symptom, you should consult a qualified doctor.

Medical conditions and treatment decisions must be considered on a case-by-case basis.

Do not diagnose yourself or begin, stop, or change any treatment or medication solely because of information obtained from this Website.

22. CONTACT US

If you have questions about this Privacy Policy, wish to request access or correction of your personal information, wish to withdraw applicable consent, or have concerns about how your information has been handled, please contact us.

Dr Ruz Hair Transplant

Website: drruzhairtransplant.com

23. ACKNOWLEDGEMENT

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

You understand that:

Dr Ruz Hair Transplant respects your privacy and takes reasonable steps to protect personal information.

At the same time, you acknowledge that no online system can guarantee absolute security and that you should exercise appropriate care when submitting personal or medical information online.

You also understand that the Website is primarily provided for knowledge sharing and general health education, and that information found on the Website does not replace consultation, examination, diagnosis, or treatment by a qualified doctor.

Where you have a disease, medical condition, persistent symptom, or other health concern, appropriate medical advice should be obtained from a qualified doctor based on your individual circumstances and assessed on a case-by-case basis.

Your health is personal. Your information should be treated with care. Your medical decisions should be made with the appropriate healthcare professional—not by relying solely on information found online.

© Dr Ruz Hair Transplant. All Rights Reserved.